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FAQs

  • How long will PRECO hold my deposit?
    Your deposit will be automatically credited to your account after two years as long as you maintain a good payment history (meaning no late payments or returned checks). If you close the account prior to two years it will be applied to your final bill and the difference will be mailed back to you. If you still owe after the deposit is applied a bill will be sent to you.
     
  • What are my payment options?
    PRECO offers several different ways to make payments. Members may make payments in person at our Wauchula and Bradenton offices. We take check, cash, Visa, MasterCard and Discover at these locations. We also offer payment options on our website and our automated phone system 24 hours a day or with a Member Service Representative during normal business hours. These options all post your payments the same day to your accounts. Payments may also be made in our drop boxes at each of our offices, payments will be posted the next business day. Payments made by mail using the payment stub included with your bill may take several days to post to your account and are subject to mail delays and holidays.
     
  • What is levelized billing and how do I qualify?
    PRECO’s Levelized Billing program averages your monthly electric bills each month so that you are paying about the same amount each month. Although the amount may vary slightly through the year it is easier to budget your bills using this program. You will not have to worry about those high bills during the summer and low bills during the cooler months. You pay about the same amount all year long. To qualify you must have your account for at least one year (so that we know how to average your bills) and have a good payment history.
     
  • When will my power be cut off for non-payment?
    Accounts are subject to disconnection after the due date with out any further notice. The only way to guarantee there is no interruption in service due to non payment is to remit your payment in full by the due date. Failure to receive your bill does not relieve obligation to pay or entitle the member to an extension of the due date. Bills are mailed out each month; if you do not receive one please contact our office and new bill will be mailed out. Balances can be checked on our website, over our automated phone system or by calling our Member Service department.
     
  • How do I get a password to log into my account online?
    Passwords can be created when you apply for service online on our website. If you did not create a password or cannot remember your password, please contact Member Services and we will reset the password for you. 
     
  • What is the Cost of Power Adjustment?
    This is the cost of fuel above or below what the current rate of electricity is. This is directly affected by the cost of coal, natural gas etc. When the fuel costs are down this can be a credit on your bill.
     
  • What is your policy on returned checks?
    Once we receive a check returned by the bank, the electric account is subject to disconnection if the check amount is not paid immediately. When a member has had 3 returned checks within a 24-month period, future checks will not be accepted as a method of payment. 
     
  • How do I make a payment extension on my bill?
    If you are unable to pay your bill in full, please contact Member Services at PRECO. Please keep in mind that you must call before the due date in order to make an extension. Once the bill is past due and subject to disconnection, an extension is no longer an option. Also, once an extension is made the terms must be kept or the service will be disconnected and the account must be paid in full including all fees before power will be restored.
     
  • What is the Facilities Use Charge on my electric bill?
    The facilities use charge is a fixed amount that is on every bill that covers those monthly costs incurred by the Cooperative associated with having service available to the membership. All utilities charge this fee although it may be referred to by a different name. It is required and regulated by the Public Service Commission. Even if there is no kilowatts used during the billing cycle you will still be billed the facilities use charge.
     
  • How do I change my billing address?
    You can change or update your mailing address and phone numbers by logging into our Customer Service Portal with your account number and password or by calling our Member Service department. 
     
  • How do I set up my account for automatic payments?
    You can have your payments automatically drafted out of your checking or savings account or debited from your Visa, MasterCard or Discover. To enroll in either of these programs please fill out the required form on this website or at one of our offices. The form can also be faxed or mailed to you.
     
  • Who should I call to have the underground power lines located on my property?
    One toll-free call to your local One Call Center gets the process going to have all of the utilities in your area located. Dial 811 from anywhere in the country to be connected. Failure to do so before digging can bring about stiff penalties, fees, and repair costs. For more information visit www.call811.com.